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Hoss Glass

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Q: Why can't I sign into my account ?

The product may be discontinued or temporarily out of stock. If it’s visible but not selectable, it’s currently unavailable. You can sign up for restock notifications or contact support@smokearsenal.com to inquire about availability.

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Q: Can I list my products on Smoke Arsenal as a vendor?

Yes, you can list your products on Smoke Arsenal as a vendor! Just fill out their vendor sign-up form to get started. Once approved, you'll be able to showcase your products to a wide audience of retailers in the vaping and cannabis accessories industry.

Vendor Sign Up

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Q: How do I reset my account's password?

Logged in: If you are logged in to your account, simply click "My Account" at top right corner, then click "Reset Password" option from the dropdown.
Logged out: In case you forget your password, click "Login" at top right corner and click on the link below input fields "Forgot Password?Click Here to Reset!". An email will be sent to your inbox with instructions to change password.

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Q: How do I update my shipping and billing address?

For delivery safety concerns, we do not allow users to directly update their address. However, they can reach out to their respective account manager or contact customer service at customerservice@smokearsenal.com in order make required changes.

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Q: How long does account approval take?

Most accounts are approved within 1–2 business days after document verification.

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Q: Can I manage multiple locations under one account?

Yes, if your business has multiple store locations, you can add multiple shipping addresses under a single master account.

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Q: Can I use my online account for in-store purchases?

Absolutely. Your business account applies both online and in-store. Purchases made at the warehouse will also reflect in your purchase history.

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Q: How can I create an account?

To create an account with Smoke Arsenal, simply fill out and submit the wholesale sign up form:

Wholesale Sign Up

Once submitted, our customer rep will review the details and get back to you within a few minutes.

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Q: Do I need an account to shop at a Cash & Carry?

Yes — all in-person purchases still require a valid B2B account with Smoke Arsenal. You can register online or at the location with proper documentation.

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